• Manage work order process, vendors, and client issues.
• Produce requested reports in a clean, orderly, and professional fashion.
• Provide “Buddy System” backup for assigned Buddy during absences.
• Daily use and maintenance of information in Connect, Tasks and other

• Handle questions or calls from board members, homeowners and vendors or

• Inform CM or other senior staff member of any injury or behavior incident,

• Coordinate with assigned CMs to prepare for deadlines, reports, processes, and

• Review, input, separate and handle all mail for assigned CMs & Associations

• Scan and/or email documents as requested by CMs.
• Processing of all required minutes, community updates/newsletters and

• Submit all charge-backs for association(s) monthly.
• Maintain community profile, portfolio, policy notebooks, association manuals and

• Create clear, concise, professional and accurate written communication to

• Manage all access control and programming devices as needed.
• Manage and process all income as required.
• Monitor and address resident violations as required.
• Monitor and address resident ARC modifications as required.
• Work Order management; monitor daily and coordinate with residents, managers

• Organize and maintain all homeowner and administrative files & perform annual

• Assist CM in administrative duties as required. Includes, but is not limited to:

• Make every attempt to enforce rules and regulations in a professional manner.

• Manage client meetings, site visits, meeting and follow-up.
• Maintain an organized workspace according to company procedures.
• Acknowledge and greet all guests in a friendly courteous manner.
• Move management; perform move coordination duties as assigned, including

• Act as backup when CM is on vacation, sick days, or out of office.
• Complete company training as assigned, attend all mandatory company

Skills & Qualifications:

• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism, professional attire and demeanor at all times.
• Maintain reliable transportation to assigned clients.
• Demonstrates effective communication skills consisting of oral, written and

• Demonstrates problem-solving abilities.
• Ability to draft correspondence and respond to inquiries and client concerns

• Must be proficient with computer programs needed for specific position including

• Demonstrates organizational skills and ability to independently prioritize daily

• Must have minimum typing speed of 40 WPM.

Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds.

Education & Experience:

• Must have a minimum of a 2-year college degree.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with

• Valid California Driver's License and State mandated vehicle insurance, and

• Ability to walk extensive slope and/or flat association areas and visually review

• Ability to work late into evenings as required for board meeting attendance.
• Valid Driver's License and State Mandated Vehicle Insurance

• General office equipment

Travel

• Limited if needed.

• Medical, dental, and vision plans (full time and part time 30 hours)
• Part time 20 hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account